Privacy Policy
Data controller
COLLECTIVE COMMERCE GROUP LIMITED ("we", "us" or "our") is the data controller for the personal data we collect about you. We are a Private limited company registered in England & Wales (company number 17375255). Our registered office is Woodlands House Farm, Bedworth Lane, Bedworth, England, CV12 0NH.
If you have any question about this privacy policy or how we use your personal data, please contact our Data Protection Lead at ceo@collectivecommercegroup.store.
What personal data we collect
We collect the following categories of personal data when you interact with our website (collectivecommercegroup.store) or otherwise engage with us:
- Contact information — your name, email address, telephone number and postal address when you get in touch with us or request a proposal.
- Business information — your role, company name and any details you share about your project or enquiry.
- Technical data — your IP address, browser type, operating system, the pages you visit and how you navigate our site (captured automatically via our hosting and analytics providers).
- Marketing preferences — your communication preferences and any marketing content you choose to receive.
- Correspondence — copies of any messages you send to us, including email, and our replies.
We do not knowingly collect personal data from children under 16. Our website and services are not directed at children.
How we use your personal data
We process your personal data only when we have a lawful basis for doing so. The purposes for which we use your personal data are:
- Performance of a contract — to provide our software development, web portal, consultancy and advertising services, and to fulfil any proposal or agreement we enter into with you.
- Legitimate interests — to operate our website, respond to your enquiries, manage our client relationship, carry out business analytics and improve our services. We only rely on legitimate interests where it does not override your interests or fundamental rights.
- Legal obligation — to comply with our legal and regulatory obligations, including tax, accounting and health & safety requirements.
- Your consent — where we have asked for your permission to use your personal data for marketing or other specific purposes, we rely on your consent. You can withdraw consent at any time.
Sharing your personal data
We will not sell, rent or trade your personal data. We share your personal data only with the following recipients and for the following reasons:
- Service providers — trusted third parties who assist us in operating our website, processing payments, hosting data, delivering analytics and providing professional services. They are contractually bound to protect your personal data.
- Professional advisers — our lawyers, accountants and auditors where necessary for them to provide advice or services to us.
- Law enforcement or regulators — if we are required by law to do so, or to protect our rights, property or safety, or those of others.
- Business transfers — in connection with a merger, acquisition, reorganisation or sale of all or part of our business, where your personal data may be transferred to the acquiring entity.
International transfers
Your personal data may be transferred to, stored and processed in countries outside the European Economic Area (EEA), including the United Kingdom where data protection law may differ. Where we transfer data outside the EEA or UK, we take appropriate steps to ensure that your personal data remains protected, including the use of standard contractual clauses approved by the Information Commissioner's Office.
Your data-subject rights
Under the UK GDPR and the Data Protection Act 2018, you have the following rights in relation to your personal data:
- The right to be informed — you can ask for details about the personal data we hold about you and how we use it.
- The right of access — you can request a copy of the personal data we hold about you.
- The right to rectification — you can ask us to correct inaccurate or incomplete personal data.
- The right to erasure — you can ask us to delete your personal data where there is no lawful reason for us to continue holding it.
- The right to restrict processing — you can ask us to limit how we use your personal data in certain circumstances.
- The right to data portability — you can request a copy of your personal data in a structured, commonly used and machine-readable format, or ask us to send it to a third party.
- The right to object — you can object to our processing based on legitimate interests, or to processing for direct marketing purposes.
- The right to withdraw consent — where we rely on your consent, you can withdraw it at any time without affecting the lawfulness of processing before withdrawal.
To exercise any of these rights, please write to us at ceo@collectivecommercegroup.store. We will respond to your request without undue delay and within one month of receiving it. If your request is complex or you have made several requests, we may extend this by two further months and will let you know if that is the case.
Right to complain
If you are unhappy with how we collect or use your personal data, you have the right to complain to the Information Commissioner's Office (ICO). You can contact the ICO at ico.org.uk, by telephone on 0303 123 13 10, or in writing at the Information Commissioner, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.
Data retention
We retain your personal data for no longer than is necessary for the purposes for which it was collected, including the purposes of fulfilling contracts, accounting, legal or reporting requirements. In practice:
- We retain correspondence and business information for as long as it is needed to provide our services and manage our relationship with you, or for six years after our relationship ends.
- Technical data such as log data is retained for up to 12 months for security and performance purposes.
- Marketing preferences are retained until you ask us to stop contacting you.
When your personal data is no longer required, we will securely delete or anonymise it.
Cookies and tracking
Our website uses "cookies" and similar tracking technologies. Cookies are small text files stored on your device. We use:
- Essential cookies — necessary for the website to function (for example, to remember your consent preferences). These cannot be switched off.
- Performance cookies — to understand how visitors interact with our site so we can measure and improve performance.
- Functionality cookies — to remember choices you make and provide enhanced, personalised features.
Most web browsers are set to accept cookies by default, but you can usually change your browser settings to remove or reject cookies. Please note that if you disable essential cookies, some parts of our website may not work properly. Full details are set out in our separate cookie policy, available on request.
Links to other websites
Our website may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly encourage you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
Changes to this privacy policy
We may update this privacy policy from time to time. When we do, we will revise the "Last updated" date at the top of the page. We encourage you to review this page periodically for any changes. Any material changes will be notified to you by email or through our website.
Contact us
If you have any questions about this privacy policy or the personal data we hold about you, please contact us at ceo@collectivecommercegroup.store.
COLLECTIVE COMMERCE GROUP LIMITED
Registered in England & Wales No. 17375255
Woodlands House Farm, Bedworth Lane, Bedworth, England, CV12 0NH